Smaller items (games, software, accessories & posters) that are currently in stock and ordered before 4pm (GMT), will be dispatch same day. Larger items such as consoles that require courier delivery, will be dispatched within 24h of payment, unless otherwise stated in the product description. Royal Mail states delivery within the UK takes 1-3 working days, and to Rest of the World 3-5 working days.
If in the unlikely event there is a problem with your order, please email support. Should you need to return an item within 14 days of purchase, support will provide you with an RMA number, which you must include when returning your item. This will ensure your returned item is processed as quickly as possible. All returns must be in the same condition as first received. You are responsible for the cost of return postage. If item is found to be faulty, return postage costs will be refunded.